Amazon Install Operations Manager Amazon Key 

Netherlands, North Holland, Amsterdam 

815211357

Key job responsibilities* Manage multiple external Install partners that will install Amazon Key devices in residential buildings.
* Ensure Install Operations run smoothly, keeping an high bar in terms of install speed and install quality
* Define initiatives to improve install success and time to install
* Scout for new install partner and onboard them in the network, in order to increase our coverage and/or reduce costs and/or improve quality
* Execution of both remote and onsite trainings for targeted tech teams.
* Compilation and delivery of test result datasets to relevant stakeholders
* Serve as expert resource for end user support workflows
* Support with on-site investigation when needed
* This role will require some travels
Amsterdam, NLD

- Experience in program or project management
- Experiences made with smart home devices and access control systems
- Electrician or equivalent qualification and work experience
- Ability to define processes and workflows
- Understanding of technical dependencies
- Knowledge of wireless communication technologies
- Proficiency in Microsoft Office
- Fluent written and verbal communication in English
- Strong bias for action
- Proven track record of delivering results on time
- Good communication skills to efficiently communicate with internal and external stakeholders

- Excellent communication skills, with external and internal customers.
- Experience with selecting and onboarding new partners
- Additional languages a plus