JPMorgan Lead Site Reliability Engineer 

United States, Texas, Plano 

814031450

Job responsibilities

• Champion a culture of site reliability, exerting technical influence throughout your team and the organization.
• Lead initiatives to improve service levels using data-driven analytics, enhancing the reliability and stability of applications and platforms.
• Collaborate with team members to identify comprehensive service level indicators and work with stakeholders to establish service level objectives and error budgets.
• Demonstrate high-level expertise in AWS, distributed systems, and data warehouse domains, proactively resolving technology-related bottlenecks.
• Act as the primary point of contact during major incidents, showcasing the ability to quickly identify and resolve issues to prevent financial losses.
• Document and share knowledge within the organization through internal forums and communities of practice.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification in site reliability engineering concepts with 5+ years of applied experience.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Proficiency in at least one programming language such as Python, Java, C, .Net, etc.
• Extensive knowledge of software applications and technical processes, with emerging expertise in one or more technical disciplines.
• Proficiency in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Experience with continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).
• Experience with cloud computing using AWS (EC2, EMR, Athena, Glue, Redshift, etc.) and container orchestration (e.g., ECS, Kubernetes, Docker, etc.).
• Experience troubleshooting common networking technologies and issues.

Preferred Qualifications, Capabilities, and Skills:

• Ability to identify and solve problems related to complex data structures and algorithms.
• Self-motivated and a lifelong learner, eager to embrace and master emerging technologies.
• Ability to expand and collaborate across different levels and stakeholder groups.