JPMorgan Client Service Manager - Associate 

India, Maharashtra, Mumbai 

811939417

• Clients: Partner with our clients program administrators to provide the right solutions for their corporate accounts
• Account Holders:Assist the end user of their inquiries

Job Responsibility:

• Develop and lead team of Specialists
• Lead by example and coach on key behaviors to drive results
• Responsible for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity
• Resolve employee and escalated customer problems and inquires
• Operates with urgency and meet deadlines
• Relationship management
• Participates in execution of strategy
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Required to abide by all applicable regulatory and department practices and procedures
• Drive risk and control initiatives

Required qualification, skills and capabilities:

• Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools