Citi Group Head UK Europe Middle East Africa Technical 

United States, Indiana 

811214810

What you will do:

• Directly managing a cross-regional team, ensuring delivery against the team's business goals for client execution, productivity, and performance

• Creating and executing a strategic vision for the team primarily focused on improved client experience and positive impact to our key performance indicators (KPIs)

• Driving change and having a continuous improvement mindset, seeking to improve processes and support our global team through product enhancements and transformation initiatives

• Coaching and mentoring your management team and selected high-potential talent within your organisation to nurture the next generation of leaders

• Taking a clear leadership role in supplying clients the best experience possible, and when things don’t always go to plan, leading from the front on escalations and helping your team overcome any barriers to best-execution

• Partnering with senior leaders from our Sales, Product and Technology partners so that as one, we help deliver the best technical client onboarding experiences for our clients

• Managing vendors directly to oversee the performance of services provided by our chosen partners

What we'll need from you:

We are very open-minded and like to encourage applicants from a diverse range of backgrounds, but there are some key skills and experiences we will be looking for you to showcase to us:

• Strategic thinker and executer – we aren’t just looking for ‘ideas’ we need someone who can execute their strategy and vision for the team and turn it in to reality

• People management – this is a senior leadership role, responsible for large teams across the globe. You need to have managed people before and ideally been a manager-of-managers

• Great communicator – you must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally, including managing client communications directly where needed

• Technical acumen – you don’t need to be from a technology background, but you need to be comfortable diving into technical discussions, understanding technical documentation, and solving technical problems. You need to be happy getting into the detail to help your teams solve challenges, and should be comfortable talking about file/host-to-host and API integrations

• Bonus points if you have any of these skills / experiences: ISO20022/XML, various connectivity protocols such as SFTP, SWIFT FileAct, EBICS – a familiarity with the message formats especially in the payments domain, and general knowledge of treasury and cash management (payments, receivables, digital banking, eCommerce)

• A good understanding of the industry, direct competitors' products and services is important in order to contribute directly to the commercial objectives of the business

We also provide a lot of flexibility – there is no ‘clock-in’, ‘clock-out’ we let people manage their work around their lives and currently have a hybrid approach to office presence (3 days in the office, 2 days working from home). Other key benefits include:

• Live Well, Stay Healthy – Citi provide programs and services for your physical and mental well-being, including private healthcare.

• Paid Parental Leave – We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families.

• Save Well, For Now and Your Future – We empower our employees to manage their financial well-being and help them plan for the future with our pension scheme.

• Keep Learning – Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge.

• Be Well, Take Time Off – We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• Support Your Community – We offer our employees resources and tools to volunteer in the communicates in which they live and work.