Citi Group SVP Business/Function Quality Control Manager ICRM Controls Hybrid 

United States, Texas, Houston 

811135122

This role is for an SVP, Business/Function Quality Control (BFQC) Manager within the ICRM Controls function which will report directly to the ICRM BFQC Lead (Director). The BFQC Manager will oversee a small team to complete reviews focusing on the quality execution of Transformation work efforts and deliverables using information provided by commitment owners. The role requires a comprehensive understanding of compliance processes, and an ability to identify and assess risk and internal controls. The role is accountable for the delivery of a QC plan, including but not limited to, the allocation of resources, preparation and execution of QC test strategies, and liaising with stakeholders. Excellent communication skills are required in order to present findings in a succinct and pragmatic manner, and to negotiate internally, often at a senior level.

Responsibilities:

• Proactively manage the delivery of the ICRM BFQC plan through liaison with ICRM Transformation teams and Quality Control partners.
• Oversee and coach a small project-based team by managing workflows and assigning and reviewing work.
• Execute assigned quality reviews, and oversee project teams work, by formulating a QC testing strategies and identifying areas of focus.
• Credibly challenging the design and execution of transformation work to assess whether:
  • Compliance risks within Citi are effectively identified and risk reduction is measured and reduced.
  • Work meets it stated objective and outcomes have been achieved.
  • Controls are designed and operating effectively.
• Document review and testing results and conclusions using BFQC checklists.
• Share written and verbal feedback in a non-confrontational way, think through potential problems and suggest or collaborate on changes and solutions.
• Provide advice and guidance to Transformation teams on the closure process, ICRM BFQC program, and documentation expectations.
• Maintain and monitor adherence to Citi’s Transformation Office procedures.
• Partner, collaborate, and work with other R&C/QA/QC teams within Citi, as necessary.
• Perform periodic analysis to identify themes and trends based on reviews performed, and identification of areas of improvement and/or training needs.
• Prepare and present periodic review results to ICRM Transformation teams.

Skills and Qualifications:

• 8 - 10+ years of experience in Audit, Compliance/Conformance Testing, Quality Assurance and/or Quality Control
• Excellent written and verbal communication skills required in order to negotiate internally, often at a senior level

• A structured approach and good organizational skills to be able to multitask and to plan and prioritize where necessary
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative and follow through until resolution
• Ability to identify quickly understand a process and identify/recommend internal controls and describe the risks inherent to a process, business, or function
• Strong attention to detail with excellent analytical skills

• Willingness to ask questions and the ability to quickly grasp and master the subject matter to enhance value add during review and challenge discussions
• Proactive and “Go-getter” attitude to taking up tasks, communicating status, and managing expectations all around
• Ability to work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
• Ability to influence people without direct authority

Education:

• Bachelor's/University degree
• Audit related professional qualification is preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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