JPMorgan Experience Research Vice President 

United States, Texas, Plano 

811045664

Job Responsibilities

• Design and implement thorough research studies to uncover customer needs, preferences, and behaviors, driving product enhancements and innovation.
• Utilize advanced quantitative and qualitative methods to analyze and interpret data, transforming insights into actionable recommendations for improving user experience.
• Conduct surveys and interviews with users to collect information on their needs and desires, and develop user testing scenarios to refine products or features based on the findings.
• Promote a culture of continuous learning and knowledge sharing within the user experience design team.
• Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques to maintain a competitive advantage in the market.
• Create frameworks and artifacts that inspire and drive consensus and action across various business functions.

Required Qualifications, Capabilities, and Skills

• Over 5 years of experience or equivalent expertise in generative and evaluative user experience research, with a strong emphasis on both quantitative and qualitative research methods.
• Proven ability to employ diverse research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
• Demonstrated knowledge of advanced qualitative methods, with a track record of implementing findings that enhance product or feature design.
• Experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making and inform product prioritization.
• Skilled in designing high-quality research studies with an iterative approach, capable of adapting study parameters to meet evolving product design needs.
• Proficient in connecting research insights across other business functions to maximize the impact of research efforts.
• Experience in leading large complex projects across multiple surfaces and journeys

Preferred Qualifications, Capabilities, and Skills

• Previous experience or knowledge of the travel industry and online travel agencies (OTAs).
• Experience in digital channels and eCommerce. Especially working on Shopping portal entry experiences and Checkouts.
• Ability to navigate ambiguity, set clear expectations, and align with stakeholders to maximize the impact and clarity of research efforts.
• Capability to swiftly pivot research efforts to support the needs of the QUAD.
• Advanced presentation and storytelling based on research insights to cross-functional Sr. Executive teams.