JPMorgan Experience Design Senior Associate 

United States, New York, New York 

81102139

As an Experience Design Senior Associate inCommerce Payments

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Harness design skills to articulate complex business concepts through creative storytelling that represents the needs of multiple interdependent customer and business groups

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Ability to translate design decisions into measurable customer impact by articulating strong rationales based in customer needs

Preferred qualifications, capabilities, and skills

• Strong visual/graphic design skills as evidenced within portfolio
• Strength utilizing design for strategic storytelling and decision alignment
• Ability to negotiaterequirements across multiple stakeholders
• Comfortable working within ambiguity and helping to create clarity with partners
• Some exposure to influencing roadmap priority through strategic discovery