JPMorgan Production Management Global Manager Technology Support Lead 

United States, New York, New York 

810261846

As a Technology Support Lead in Corporate & Investment Bank within Markets Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Lead teams of 25-30 technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability, availability and risk/controls/compliance adherence
• Oversee effective monitoring of production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing a complex 24x7 Level 1/Level 2 Trading Production Management function
• Excellent written and verbal communication skills, with proven ability to interact with senior leadership and executive management
• Dynamic leader, with an ability to define and execute cultural and procedural change within a function
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience in one or more Fixed Income Capital Markets business
• Experience managing global teams
• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud