Amazon Technical PL Manager Amazon Robotics 

United States, Massachusetts 

810168083

The Product Launch team is the primary link between AR Engineering & Product Development and Amazon Operations during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. As the an Associate Product Launch Customer Solutions Manager, you will work cross functionally to support the end to end launch and field testing of new technologies. You will become an expert in the new technologies, engaging in engineering issue triages and performance deep dives. You will participate in the planning and execution of all Product Launch deliverables, working with a team of on-site field engineer resources. You will identify operational pain-points and product gaps, translating those into opportunities to enable product and/or process changes with the goal of improving system performance and customer (Amazon Operations) sentiment. You will drive customer adoption of new technologies by developing and delivering associate and operations management trainings, auditing operational processes and standard work, and driving customer engagement through continuous relationship management. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders.Key job responsibilities
* Influence the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross functional launch team
* Contribute to regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.
* Establish and continuously manage partnerships with operations leadership at our test sites
* Identify requirements and capture “voice of the customer” product/service feedback to influence product design and development priorities.
* Deep dive into product and process issues to improve technology operability, supportability, and maintainability
* Coach and train site personnel on AR best practices and robotics systems and tools.

* BS degree in Engineering or closely related STEM field.
* Experience working on mechanical, electrical, IT networked, or software systems.
* Understanding of data collection, reporting processes, and ability to make data-driven decisions.
* Ability to troubleshoot robotics systems to resolve escalations including quality hand-off, live order testing, site acceptance testing, operational readiness testing, monitoring robotics system performance, etc.
* Ability to develop and deliver technical trainings and process instructions.
* Ability to handle multiple competing priorities in a fast-paced environment.
* Willingness to work primarily in a construction or warehouse environment in a field-based role.
* Proficiency in standard office software tools and processes

* Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
* Experience with customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
* Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
* Project management training and/or certifications.