Elementor Specialist 

Israel, Tel Aviv District 

809849907

The team supports Elementor’s employees globally, from on-boarding to off-boarding, and is responsible for users’ equipment, accounts, licensing, hardware, software, etc.

As an IT Specialist, you’ll support and resolve complex technical hardware and software issues based on Elementor’s predefined SLAs.

You’ll monitor and respond quickly and effectively to requests received through the IT service desk ticketing system.

This is a full-time Office position:five days a week from 9-18, available to work extra hours if needed.

• As an IT Specialist, you’ll support and resolve complex technical hardware and software issues based on Elementor’s predefined SLAs.
• Provide Help Desk services for all Elementor’s employees worldwide.
• Handle on-boarding, off-boarding, and ongoing Help Desk operations.
• Take full ownership of the user management lifecycle, through various platforms and applications.
• Troubleshoot and provide optimal solutions based on the issues and details provided.
• Install and configure hardware, software, and networks, including the configuration and reliable operation of computer systems, security tools, corporate network, equipment inventory, all hands conventions, and communication systems.

• 5+ years of proven hands-on experience in IT, network administration, or systems administration.
• Experience with Okta - knowledge in profile editor and custom configuration & Proven experience managing Google Workspace and Microsoft 365 - MUST
• Experience with MDM solutions for MacOS and WindowsOS (Jamf, InTune, etc) - MUST
• Vast experience managing SaaS services (Jira, Slack, Confluence, etc.) - MUST
• Hands-on experience and understanding of MacOS & Windows operating systems.
• Automation experience with tools such as Torq, Zapier, etc
• Strong background in supporting end-user desktop applications
• Knowledge of network components and infrastructure with a high-level understanding of troubleshooting (LAN/WAN, TCP/IP, DHCP, DNS)
• Fluent English, which will be demonstrated on an ongoing basis by excellent collaboration and communication skills (both written and verbal).
• Strong creative and analytical thinking.
• Excellent problem-solving, prioritization, and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Willing to be ‘on call’ for remote requests at night and work night shifts to support remote employees.