Amazon Observability Customer Success Specialist AWS 

United States, Washington, Seattle 

809172059

Key job responsibilities- Apply technical expertise in observability practices, including:
- - Distributed tracing implementation
- - Metrics collection and analysis
- - Log aggregation and analysis
- - Alert management and incident response
- - Application performance monitoring
- - SLO/SLI definition and monitoring
- Provide feedback to AWS service teams on customer needs and technical requirements
- Document and share observability implementation patterns and best practices
Required Technical Knowledge:
Deep expertise with observability platforms and tools such as:
- AWS native services (CloudWatch, CloudTrail, etc.)
- Open-source solutions (Prometheus, Grafana, OpenTelemetry)- Understanding of modern application architectures (microservices, containers, serverless)
- Experience with DevOps practices and tools
- Knowledge of SRE principles and practices
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similarPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.