Boston Scientific Senior Credit & Collections Analyst 

United States, Minnesota, Arden Hills 

808923134

Your responsibilities will include:

• Develop collection strategies for an account portfolio of high complexity assigned based on experience and ability of individual.
• Monitor collections and independently carry out assignments without direction. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to solve problems.
• Ensure all outstanding items within the assigned portfolio have been addressed, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while enhancing customer relationships.
• Support the Customer to Cash Management team by conducting deep dive analysis on portfolio, driving to resolution, and escalating potential risks and/or areas of concern.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status.
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Train & support less experienced peers and make recommendations that will aide them in cash collection processes.
• Participate in discussions and presentations to support internal department objectives
• Achieve established KPI targets

Required qualifications:

• Bachelor’s degree and/or a minimum of 3-5 years related experience in Collections.
• Intermediate/Advanced experience in MS Excel.
• Strong written and verbal communication skills.
• Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution
• Drive and seek opportunities for continuous improvement and lead small projects.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics.

Preferred qualifications:

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems.
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Intermediate analytical skills and ability to identify root cause
• Process Improvement experience
• Mentorship and/or training experience

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.