Microsoft Support Engineer Azure DevOps Developer 

South Korea, Seoul 

808849439

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field OR application development, technical support, or technical consulting experience

Language Qualification

• Korean Language: fluent in reading, writing and speaking.
• English Language: confident in reading, writing and speaking.

EDUCATION/CERTIFICATION

• Bachelor/master's degree in computer science or equivalent experience

TECHNICAL SKILLS

• Strong understanding of programming application development with languages: C++/C#, .Net, .Net Core, SDK, or Java
• Troubleshooting skills to investigate application problems
• Strong problem solving with technical insights and analytical skills and excellent multi-tasking and organizational skills
• Ability to learn new technology at a rapid pace
• Understanding of cloud vs. on-premise computing is preferred
• 3 to 5 year experiences or more years with application development

SOFT SKILLS

• Strong communications skills - Excellent communication skills to deal with developers and customer care teams
• Effective, polished interaction with customer to gather information
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and Critical thinking
• Passion for technology and customer support

TECHNICAL SKILLS desirable:

• Knowledge and experiences of cloud services (Azure/AWS)
• Experiences with application lifecycle management (ALM) such as Azure DevOps
• Experience with Docker images and troubleshooting Docker
• Experience with Azure SDKs
• Experience with Open Source technologies: Chatbot, Linux, Apache, Java, Node.js, Python, PHP, or Ruby

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.