Microsoft Technical Support Engineer - Azure Monitoring Enterprise 

South Korea, Seoul 

609274868

Required Qualifications

3+ years of experience in technical support, technical consulting, or information technology and proven expertise in customer-facing roles.

And technical expertise in two or more of the following areas is required:

• System administration and configuration of Windows or Linux Operating System
• Windows Active Directory, security, and access control
• Virtualization Technology
• Microsoft Azure or other Cloud Platforms
• Networking Technology

Preferred Qualifications

• Web app development or Web Server management experience
• Monitoring tools such as Grafana, Prometheus, DataDog, etc.
• ASP.NET, MVC application development or support
• Understanding of Databases and how to retrieve data via query language
• Dev Experience (C, C#, C++ or .Net)

Language Qualification

• Korean Language: native level fluency in reading, writing and speaking
• English Language: professional level fluency in reading, writing and speaking

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Products to support

• You support products including but not limited to, Azure Monitor, and System Center Endpoint Manager (SCEM)

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements