Microsoft Customer Success Unit Leader 

Finland 

808134528

o OR equivalent experience.

People Management

· Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

· Model - Live our culture; Embody our values; Practice our leadership principles.

· Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

· Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Technical Leadership

· Builds and maintains a network with senior technical decision makers (e.g., Chief Information Officer, Chief Technology Officer, Chief Architect, technical fellows) to provide technical and operational guidance on technology trends and accelerate continuous cloud adoption at scale. Leverages deep technical knowledge,

· Leverages integrated Services, consumption and support businesses to scale and grow commercial deployments across the area/globally (as appropriate to scope). Facilitates the model and leads comprehensive integration of Services resources to deliver on comprehensive consumption execution model. Facilitates value realization through the accountability of the end-to-end Customer Success

People Leadership

· Creates a learning culture across the Enterprise Operating Unit (EOU) in an area/globally that feeds technical and operational leadership and business value capabilities (e.g., technical readiness agenda), enables collaboration and continuous learning, and promotes intellectual curiosity, participation and effective use of resources.