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SAP Customer Success Partner Senior Advisor Finland, Espoo 201060923
• Primary post-sales customer executive point of contact at Solution Area level, establishes and maintains engagement governance.
• Assuring the continuity of the customer's cloud subscription based solutions and maximizing their usage at the product level.
• Provides customer advocacy and acts as voice of the customer providing a feedback loop into appropriate SAP stakeholders.
• Conducts regular customer success/business reviews with the customer executives to assess and deliver deeper customer value realization.
• Executes Solution Area level Relationship Assessments
• Documents and supports customer’s LoB level business strategy, objectives and goals, reviews business cases, facilitates value realization.
• Develops, maintains, and actions Solution Area Outcome Success Plan (OSP)
• Orchestrates customer success and Premium Service delivery.
• Creating and agreeing on a customer roadmap to improve product adoption and maximising the perceived value of the customer’s subscription.
• Providing leading practice advice to their customers, leveraging their knowledge of enabling cloud technology, embedding governance, and managing sustainable change.• Utilising their commercial and business acumen to help answer customer queries to ensure licensing compliance and optimised contractual opportunities.
• Act as primary escalation point for cloud solutions for those accounts within their portfolio.
Proven experience in the following areas
• Extended experience in managing customer life cycle either with SAP customers, partners or consulting organisations.
• Experience in SAP Customer Experience (CX) is preferred.
• Strong knowledge of SaaS models with a cloud mindset.
• Should be an excellent problem solver who understands digital transformation.
• Experience acting as a trusted and strategic advisor to customers.
• Experience in managing complex customer engagements.
• Excellent oral and written understanding of the Finnish & English language.
• Commercial Mindset
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