Bank Of America CashPro User Experience Product Designer 

United States, North Carolina, Charlotte 

807626532

Job Description:

Core functions and requirements for the CashPro User Experience (Product) Designer role include:

•Apply user-centered design processes, including design thinking practices, to identify user needs and create compelling digital solutions for clients in partnership with product managers and key stakeholders

•Have a passion for designing intuitive and efficient solutions in collaboration with clients; facilitate continuous client feedback loop to plan, conduct and synthesize user research with the ability to validate product designs. Create wireframes, user workflows, high fidelity UI, and working prototypes to document the intended user experience online and through the mobile app to ensure digital offerings meet client needs, differentiating Bank of America in the marketplace

•Develop solutions and functionality to remove adoption barriers and increase client utilization of digital tools

•Drive operational excellence, promoting and maximizing adoption of CashPro across Sales and clients alike

•Provide strong subject matter expertise in online and mobile channel capabilities

•Communicate and commercialize strategic CashPro experience needs and tell the CashPro digital story

•Lead technical and support teams to drive client experience and operational improvements

•Manage risk at all times including but not limited to product releases and production incident support

•Partner with other GPS product managers to create and commercialize integration and digitization

Required Skills:

Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge

•Minimum 5 years of experience with a strong emphasis on UX research, interaction design, IA, and visual design, preferably with a digital channels / digital integration background

•Portfolio demonstrating strong UX, interaction and visual design experience. Applicant is expected to showcase their experience and skillsets in a design exercise as a step in the interview process

•Strong knowledge in moderated user research and hypothesis-based research methods. Experience working within design systems and design tools such as Figma

•Proven ability to work in a demanding, fast-paced global environment, with flexibility towards rapid change

•Motivated self-starter who can act independently and drive execution, follow through with tasks and commitments, and retain sensitivity to when group consensus is required

•Must be able to leverage cross-functional, globally disbursed, teams to prioritize, plan and execute, while retaining the agility to adapt to changing priorities

•Ability to wade through details and complexity, yet return high-level simplicity for senior management, and ultimately recommend workable solutions

•Drive alignment via strong and efficient facilitation and presentation capability, synthesizing multiple inputs into a cohesive approach

•Ability and desire to think creatively to deliver business results both independently and as part of a team

•Intellectually curious, confident, and passionate in communication and work-ethic, energized by continuous improvement and challenging the status quo

•Excellent interpersonal, communication (written and verbal) and relationship-building skills across all levels of an organization.

Desired Skills:

•Knowledge of Treasury Management

•Technical background or understanding, at a minimum ability to “speak Tech”

•Strong knowledge of global digital banking trends

•Understanding of the Agile development process and project management systems

•Keen eye for market awareness and seeker of competitive intelligence

•Systems thinker with an appreciation for how to drive infrastructure improvements

•Ability to perform data analysis and define key metrics to measure success

•Proficiency in standard office tools, data analytics tools a plus