Produce comprehensive user manuals, help content, and online FAQs for various products and services.
Simplify complex technical concepts into user-friendly language, ensuring ease of understanding for end-users.
Document standard operating procedures and processes for internal and external stakeholders.
Work closely with subject matter experts to gather information and ensure accuracy in procedural documentation.
Develop and enhance website copy and content to effectively communicate brand messaging and product information.
Proactively identify areas for web content improvement and optimization based on supporting strategy, industry trends and user feedback.
Collaborate with the Content Marketing team on the development of online content such as blogs, white papers, and social media posts.
Conduct research on industry trends and best practices to produce insightful and informative content.
Write compelling case studies, brochures, website copy, and product guides.
Collaborate with the marketing team to ensure messaging aligns with brand guidelines and resonates with the target audience.
Implements and maintains a robust content management system to organize, update, and distribute support documentation, ensuring accessibility and accuracy for both internal stakeholders and customers.
Collaborate with cross-functional teams to define the vision, goals, and objectives of the scaled support center.
What you'll bring:
Bachelor's degree in English, Communications, Technical Writing, or a related field.
3+ years writing experience / copywriting experience in tech
Excellent writing, editing, and proofreading skills with a keen eye for detail.
Proficiency in Wordpress or other content management systems.
Ability to work independently and manage multiple projects with tight deadlines.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
More than snacks!
Office and home hybrid working (3 days in the office)
Parking reimbursement
Be part of our success with our equity program
Expand your toolbox with our mentorship program and internal learning tools
Pet friendly office
Happy hours & Free lunch once a week that is cooked by renowned chef