Microsoft Partner Technical Advisor 

Taiwan, Taoyuan City 

806416929

Required Qualifications:
• 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
o OR equivalent experience

o Mandarin speaking is must.

• Technical experience and knowledge working in Azure technical support or equivalent technology.
• Technical skills and hands on experience in 2 or more of the following areas: Entra ID, Azure Active Directory, ADFS, SSO configuration, Authentication Protocols, Azure Identity protection, Identity Management, Conditional Access Policies, Azure MFA.
M365 Identity depth experience and knowledge is preferred.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Team Readiness & Development: You will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
• Case Management (Delivery Excellence): You will perform case reviews to ensure process compliance.
• Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
• Supportability Activities: You will contribute to customer self-help and volume deflection initiatives.
• Process Improvement: You analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.