Microsoft Partner Technical Advisor - Intune 

Taiwan, Taoyuan City 

320249729

Required Qualifications:
• 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership

o Strong working experience on Mobile Device Management(MDM)/Intune.

o OR equivalent experience

o Mandarin/ Korean speaking would be required.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

1. Case Management (Delivery Excellence)
Conducts in-depth case reviews and wellness checks to ensure case progression and resolution.
Acts as an escalation point and unblocks service delivery challenges.
Provides process and technical feedback to improve case handling.
Leads case triage meetings to share knowledge and optimize support.

3. Process Improvement
Gathers and shares feedback to enhance support processes and tools.
Partners with managers and SDMs to plan and implement continuous improvements.
Identifies process flaws early and advocates for necessary changes.
Updates knowledge bases and evangelizes process best practices.

5. Supportability Activities
Shares knowledge in internal communities and responds to engineering queries.
Engages in reactive/proactive collaboration via swarming and issue management.
Helps build communities across support roles to drive operational excellence.
Drives quality and efficiency improvements in partnership with delivery leaders.