Uber Program Manager II Tech 

United States, West Virginia 

806054129

About the Role

As a part of this role, the program manager would focus on developing frameworks for improving user experience, functional and usability testing. Also the focus would be on managing the fast paced large scale operations to meet the key KPIs of the delivery standards. Continuous innovation and application of advanced technologies to improve the standard of results would be the expected outcome of the role.

- - - - What the Candidate Will Do ----

• Lead implementation of new scale operations processes from 0 to 1 which includes redefining the strategy, working through vendor partners, working with Uber’s partners and ensuring the minimum impact on the defined KPIs
• Implement operational risk controls monitoring program by creating project plans and establishing a business level Process, Risk and Control framework.
• Oversee all operations and business activities to ensure the achievement of desired results and are consistent with the overall strategy and mission
• Create the strategy plan to support the delivery of operations for Uber’s partners and work with growth teams on the sales and marketing efforts
• Ability to understand, read & write PRDs to support product teams on quick feature development

- - - - Basic Qualifications ----

• 6+ years of experience in program management or product management or consulting experience
• Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in constantly evolving business environments
• Excellent written and verbal communication skills with the ability to influence internal and external partners
• Customer-obsessed. Taking complex product challenges and simplifying to solve the end user problems
• Experience with process design and optimization, program management, customer support strategies, quality assurance and willingness to explore and learn new technologies
• Entrepreneurial Mindset - Ability to think Top-Down and Bottom-up

- - - - Preferred Qualifications ----

• 6+ years of experience in program management or product management or consulting experience
• Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in constantly evolving business environments
• Excellent written and verbal communication skills with the ability to influence internal and external partners

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .