Cisco Manager 

United States, Texas, Austin 

806020957

What You'll Do

As a Manager in the Cloud Engineering Infrastructure Workplace Collaboration organization, you will lead and manage the Cloud Engineering team responsible for environment patching, OS patching, security updates, and HyperFlex upgrades. You will also oversee the execution of patch management and deployment processes, using System Center Configuration Manager (SCCM) and ensure the health and performance of cloud environments throughout their lifecycle, proactively identifying and resolving issues.

Additional duties include:

• Coordinate with customers to plan and implement upgrades to their environments, ensuring minimal disruption and clear communication
• Develop and improve standard processes and procedures based on ITIL principles
• Work closely with technical leads for service operation, planning, monitoring, upgrades, incident management, and customer concerns
• Drive the development and deployment of automation workflows to streamline patching and update processes
• Participate in on-call and pager duty rotation to provide excellent service to our team and customers
• Mentor and develop team members, encouraging a culture of continuous improvement and professional growth

Minimum Qualifications

• 7 + years of professional work experience with environment patching, OS patching, and security updates throughout the infrastructure lifecycle
• 3 + years of work experience in a leadership position, managing technical teams and projects
• 5 + years of work experience with HyperFlex upgrades and management
• 3 + years of work experience with System Center Configuration Manager (SCCM) for patch management

Preferred Qualifications

• 7 + years of Linux experience, including sophisticated Bash scripting
• Experience with Cisco HyperFlex, Pure Storage, Network Appliance, Cisco MDS, and Cisco Fabric Interconnect
• Engineer at heart, passionate about solving puzzles through coding/scripting and keeping internal teams and customers happy
• 3 + years of work experience with IP networking, TCP, UDP, TLS, X.509 Certificates
• 2 + years of work experience with Linux, including shell commands, iptables, networking, and performance tuning