Microsoft Cloud Solution Architect - BizApps Support Mission Critical 

Taiwan, Taoyuan City 

80587602

Required Qualifications

• 5+ years of Dynamics 365 CE or Power Platform related experience.
• Clear understanding of how Dynamics 365 CE interacts with other technologies and platforms (e.g. Azure, Exchange Online).
• Experience and confidence engaging with Senior customer resources, handling complex and challenging scenarios.
• Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
• Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
• Must have experience leading and driving projects as well as motivating others.
• Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional.

Preferred Qualifications

• Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
• Need the ability to handle critical technical issues and work in difficult support situations.
• Need a proven ability to handle difficult or sensitive situations with exasperated customers.
• Certification in Microsoft and competing Cloud Technologies.

• Planning and delivering proactive and reactive support including onsite presence as needed.
• You will work with a larger customer account team to strengthen customer relationships and to work on mobile-first cloud-first strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
• You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Dynamics 365 CE and Power Platform to improve the quality, consumption, and health of the customer’s messaging solution.
• You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution.
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
• You will share and gain knowledge through technical communities.
• You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.