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As a Critical Environment Program Manager – Operations Specialist (CEPM-Ops) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will play an integral role in delivering best-in-class cloud services that meet the highest standards of performance, reliability, safety, and security. You will ensure the smooth operation, maintenance, and repair of critical infrastructure that keeps our datacenters up and running for 24 hours a day, 365 days a year.
A key component of the role involves interpreting technical documents, such as one-lines, engineering documentation/designs, site layouts, and building plans to provide technical support, manage incidents, and coordinate projects at datacenters. You will influence process-related decisions by providing insights, recommendations, and guidance on best practices to identify and incorporate cost-effective and scalable solutions. You will promote a culture of continuous improvement and ensure operational readiness by shaping the Procedure Program, managing the Fuel and Battery Programs, and leading the Critical Environment (CE) Drill Program to enhance preparedness, response, and growth of the capabilities of the Critical Environments team.
The CEPM-Ops Specialist reports directly to the CE Operations Manager and will assist regularly inreporting on critical infrastructure, inclusive of operational OKRs and maintenance KPI metrics, organizational policies, procedures, and standards. This role requires technical, interpersonal, communication, and organizational skills to effectively engage with stakeholders and convey information clearly.
Required Qualifications:
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Preferred Qualifications:
Data Center Operations / Service Delivery:
Data Center Work Environment:
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