JPMorgan Business Analysis Specialist III - Collections Auto Dialer 

United States, Florida 

804809661

Job Responsibilities:

• Manage the CCB Collections auto-dialer daily, ensuring seamless execution of existing strategies
• Analyze key performance data to enhance processes and metrics related to collections autodial outbound and inbound functions, aligning with business objectives and goals
• Execute call center technologies and initiatives, including auto-dialer and call telephony technologies
• Collaborate with suppliers and business partners to resolve operational issues, conduct root cause analyses, and implement hardware/software upgrades and technical integrations
• Serve as a business liaison with multiple CCB Collection sites and functions within the current process ownership framework
• Support staff by implementing new and existing strategies
• Identify opportunities to leverage emerging technologies to enhance performance within collection centers
• Provide quality service to customers through continuous communication
• Complete ad-hoc projects as assigned, including understanding requirements, managing timelines, and delivering results

Required Qualifications, Skills, and Capabilities:

• Strong analytical skills with the ability to explain variances and recommend process improvements
• Knowledge in navigating and/or managing documents using SQL, SAS, Tableau
• Knowledge of Excel, PowerPoint
• Excellent collaboration, communication, and presentation skills
• Strong organizational and time management abilities
• Effective communication with all levels of leadership
• Highly detail-oriented with the ability to manage multiple projects/tasks simultaneously

Preferred Qualifications, Skills, and Capabilities:

• Eagerness to learn and adapt quickly