Boston Scientific Therapy Support Specialist Axonics 

United States, Massachusetts, Marlborough 

804748117

About the role:

Your responsibilities will include

• Establishes, develops, and maintains positive customer patient relationships
• Expedites the resolution of patient problems and complaints to maximize satisfaction
• Responds to all patient and field communications in a timely basis
• Works in collaboration with Territory Managers and Clinical Specialists to improve Axonics Patient efficacy and satisfaction
• Documents all communication using Axonics web-based Patient Care Management System (PCM)
• Completes 30 to 50 Patient communications per working day
• Completes all assigned training to the level needed to conduct the job
• Supports the development of team strategy to align and achieve key customer business objectives
• Anticipates, identifies, and implements ways to increase customer satisfaction.

What we're looking for in you:

Minimum Qualifications

• Medical training such as RN, LPN, MA, CMA or Paramedic
• Bachelors Degree preferred
• 2 Years of Clinical experience in patient care environment
• 2 Years prior experience as a Therapy Support Specialist
• Clinical experience as a Medical Assistant, LPN, Certified Medical Assistant, Paramedic or RN.

Preferred Qualifications

• Customer service experience a plus
• Urology patient care experience and/or patient interaction experience preferred
• Urology patient care experience and/or patient interaction experience preferred
• Strong written, verbal and phone communication skills. Detail orientation
• Strong Microsoft Word, Outlook, and Excel skills
• Willing to travel for initial and future job training
• Excellent communication skills
• Relationship management skills and openness to feedback
• Prioritizing, time management and organizational skills
• Highly motivated and driven with a proven track record

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.