What the Candidate Will Do:
- Lead complex and large scale cross-team, cross-functional initiatives
- Be a problem solver - help identify problems as they arise, be able to lead and contribute to solutions to these problems, be they technical, process, and/or logistical
- Partner with engineering managers and engineers to estimate story points, define development milestones, and manage resources
- Proactively remove obstacles to drive momentum and progress (i.e., identify communication gaps, mitigate risks & issues, and provide support to teams balancing challenging priorities; get results proactively)
- Understand technical implementation at the architecture level and propose technical alternatives when necessary
- Ask questions that clarify priorities and push the team to be highly effective
- Establish a reliable and visible cadence for portfolio reviews, decision making, prioritization, and resource management, whereby improvements are measurable and the impact can be felt organization wide
- Be a change advocate responsible for initiating and leading multiple organizations through pivots needed to address shifts in business trends and priorities
Basic Qualifications:
- Excellent written and verbal communication skills including ability to deliver program status, roadmaps, business outcomes & impacts, and metrics
- Strong organizational skills to handle multiple, ambitious priorities simultaneously
- Strong analytical skills with track record of using objective data and metrics to back up assumptions, recommendations, and decisions
- Strong technical implementation experience in Salesforce, Sales Cloud, Service Cloud, or similar SaaS platforms
Preferred Qualifications:
- 7+ years as a Technical Program Manager or Engineering Manager focusing on IT/enterprise systems or similar technology space
- Ability to influence, lead, empower, and align people across a broad variety of job functions through your relationships; engineers enjoy working closely with you
- Proficiency in JIRA, CPQ, Genesys Cloud, Dialpad, Groove, installed packages (e.g. Dupeblocker), Compliance
For New York, NY-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.
For Seattle, WA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.