Honeywell Lead Customer Experience Specialist 

Romania 

803521603

This is a hybrid role, 3 + 2 days model.

Key requirements

Supports a team of customer service representatives with his/her guidance to ensure all customer needs and expectations are met

• Continuous Improvement Mindset
• Teamwork and Collaboration
• Organizational and Time Management Skills
• Analytical and Problem-Solving Skills
• Continuous Improvement Mindset
• Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA

Key skills and qualifications

• Bachelor’s degree (or equivalent experience)
• Business fluent in written and spoken English, other European languages represent a plus
• 1+ ; Strong knowledge/experience with CRM/ERP system business processes (SAP) - Preferable Strong knowledge/experience with CRM/ERP system business processes (SAP)
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)

Our offer

• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• 3 + 2 hybrid work arrangement to support your work-life balance
• Flexible working hours
• Fuel expense provided for all our employees
• Fresh fruit days in the office

• JOB ID: req468110
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt