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Honeywell Lead Customer Experience Specialist 
Romania 
641919329

16.09.2024
JOB DESCRIPTION

This is a hybrid role, 3 + 2 days model.

Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.

Key requirements

Supports a team of customer service representatives with his/her guidance to ensure all customer needs and expectations are met

  • Continuous Improvement Mindset
  • Teamwork and Collaboration
  • Organizational and Time Management Skills
  • Analytical and Problem-Solving Skills
  • Continuous Improvement Mindset
  • Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA

Key skills and qualifications

  • Bachelor’s degree (or equivalent experience)
  • Business fluent in written and spoken English, other European languages represent a plus
  • 1+ ; Strong knowledge/experience with CRM/ERP system business processes (SAP) - Preferable Strong knowledge/experience with CRM/ERP system business processes (SAP)
  • High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)

Our offer

  • Competitive Salary regularly increased based on your performance
  • Enjoy 25 vacation days per year, plus extra days off for life's special events
  • We provide meal vouchers
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
  • Medical Insurance Plan paid by the company
  • Christmas and Easter bonuses
  • Recognition & referral bonus programs
  • Comprehensive induction, ongoing training and development to set you up for success
  • In-house and external learning platforms (Udemy) to continue to expand your skills
  • Work experience opportunities to help you grow your career with us
  • Global employee networks to help you connect and grow
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
  • In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
  • Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
  • Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment
  • 3 + 2 hybrid work arrangement to support your work-life balance
  • Flexible working hours
  • Fuel expense provided for all our employees
  • Fresh fruit days in the office
Additional Information
  • JOB ID: HRD243038
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt