DESCRIPTION
The Buy with Prime (BwP) & Multi-channel Fulfilment (MCF) team is seeking a Technical Account Manager (TAM). The TAM role is a high-impact, high-visibility role managing the post-launch technical account management of marquee customers using Buy with Prime (BwP) & Multi-channel Fulfilment (MCF) products. TAMs work as technical advisors for customers, educating them on incremental solution offerings and owning proactive and reactive post-launch support activities. They serve as the emissaries between customers and internal teams to ensure efficiencies. TAMs will be responsible for technical instrumentation, operational health, and technical account management to ensure merchants can fully utilize Santos products and services. The TAM has a solution mindset and owns the technical aspects of the customer's post-launch journey for marquee customers using BwP and MCF products and services. They are also expected to build relationships by partnering across multiple teams such as sales, account management, product, engineering, and solution architects to perform post-launch technical account management services. Key job responsibilities About the team
BASIC QUALIFICATIONS
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience in working with customer launch or post-launch and or solution management
- Experience working with cross functional teams to deliver results
PREFERRED QUALIFICATIONS
- Strong verbal and written communication skills
- Ability to influence others in a collaborative fashion
- Strong decision-making skills
- Ability to prioritize in a complex, fast-paced environment
- Ability to gather, interpret and apply a wide range of data
- Strong organizational skills
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
