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Google CCaaS Consultant Google Cloud United States, Texas, Austin 802735629
Yesterday
Info For US Applicants Only:
Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- 5 years of experience in contact center technologies, including CCaaS, IVR, ACD, and CRM integration.
- Experience with migrations to Cloud contact center solutions, Conversational AI, Natural Language Processing, and related contact center technologies (e.g., CRM, WFM, QM, SIP Trunking, Programmable Voice and Messaging APIs, virtual agents).
- Ability to travel 30% of the time as required.
Preferred qualifications:
- Industry certifications related to contact center technologies or cloud computing.
- Experience with Google Cloud Platform (GCP) and its contact center services (e.g., Contact Center AI, Dialogflow CX).
- Experience with scripting languages (e.g., Python, JavaScript).
- Experience with Workforce management systems.
- Experience in pre-sales developing.
- Experience with API integrations.
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