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AlignTech Customer Success Specialist - Köln 
Germany, North Rhine-Westphalia, Cologne 
801663685

29.08.2024

changing lives.

, you will focus on building long-term relationships with doctors and dental practicesYou willin addition

In this role, you will…

  • inquiries,requestsand complaintsreceived via phone, e-mail, or any other communication channel
  • Actasthevoiceofthecustomerbyprovidingideas andsuggestionstoimprovetheoverallbusiness,improvecustomerexperienceand/orspecificcustomerinquiries
  • Be atrustedadvisortointernalandexternalcustomersregardingallkindsof(operational)topics
  • Be alert to trends in requests and issues reported by customers
  • Workcloselywiththecommercialorganizationtoensurehighcustomersatisfactionandsmoothendtoendprocessexecution
  • Provide inputtoCustomerSuccessManager/ Supervisorregarding training needsand quality development; assist with development and presentation of information and training when needed
  • Document information in the company’s database(s) about each contact you handle following defined parameters
  • Contributeideastoimprove productivity and customer experienceand


In this role, you’ll need …

  • 3years'work experience in a customer-based environment
  • Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
  • Native level German language skills and good English language skills
  • Willingness to learn
  • Good team player, dynamic, optimistic, accurate, result oriented