Citi Group Fixed Income Applications Support Sr Analyst - C12 NEW YORK 

United States, New York, New York 

801471866

Role / Position Overview

Responsibilities:

• Own; Provide L1/L2 production management for mission-critical & GSP applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains production application systems that have completed the development stage and are running in the daily operations of the firm.
• Work closely with the development, Infra teams, QA and business support teams, and the GSP business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively o all stakeholders.
• Work on technical solutions to be able to streamline, automate existing processes and provide smart monitoring solutions.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• Own, coordinate, communicate and execute disaster recovering testing, application production releases for your applications
• Analyze applications to identify risks, vulnerabilities, performance, and stability issues prior to them occurring, coordinate and work with other teams to ensure they are addressed.
• Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team.
• Develop a comprehensive understanding of how applications collectively integrate to contribute to achieving business goals. Liaise with business support teams and application development groups.
• Provide technical support coverage to all the GSP application, actively monitoring the applications and technical platform SLA’s and KPI’s.
• This individual should have detailed knowledge of the applications and the upstream and downstream dependencies. They should be able to understand the application processes, database schema as an expert.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Acts as mentor or coach to newer or more junior analysts.
• The candidate will spend a portion of their time on development tasks such as new features, scaling, recovery, and automation of manual tasks, continuous integration, and continuous delivery.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• The candidate will partner closely with each area to perform diagnostic and forensic investigation for outages caused by scale issues in applications
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

Qualifications:

• Demonstrated experience in an Application Support, Production Management, or related role would be preferred
• Experience installing, configuring, or supporting business applications.
• Experience tracking issues through tools such as JIRA and ServiceNow
• Good all-around technical skills/background
• Experience with some of the below technologies is required:
  • UNIX (AIX/ Linux) environment
  • Databases - Oracle, Microsoft SQL Server
  • Scripting languages - Python, Shell, Java/javascript, Perl
• Demonstrated analytical skills
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Ability to plan, organize and prioritize workload.
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Effectively share information with other support team members and with other technology teams, the ability to work with your colleagues in an all around team environment
• Willingness to learn, self-motivated
• Experience in Fixed income business knowledge/understanding is preferred
• Experience in supporting Sales and Trading, Risk and Trade Management Platforms or similar systems.
• Exposure or high level understanding of cloud computing platforms (AWS , Azure)
• Experience with ITRS Geneos, Appdynamics or alternate APM/Monitoring tools
• Knowledge/ experience of incident, Change and problem Management procedures

Anticipated Posting Close Date:

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