HP Field Technical Support 

United States, Washington, Seattle 

801194527

Field Technical Support

Please note, this is not an IT position.

Valid CO drivers license is required.

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.

• Ability to troubleshoot various hardware problems logically and systemically on Printers and PC’s. May also involve third party software, networks and switches.

• Able to balance and prioritize multiple activities and issues.

• Successful cause and effect understanding of financial perspectives on the business.

• Attention to detail and commitment to administrative responsibilities.

• Independent thinking while adhering to standard technological/mechanical and business procedures.

• Industry / company knowledge that provides solid technology solutions and options to the customer.

• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.

• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

• Valid drivers license is required.

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical/mechanical printer hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.
• Dress: Business Professional: Black slacks and blue collared shirt.
• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.

Responsibilities:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

• Provide hardware and software service, post- sales or service delivery support for local accounts on standard systems.

• Maintain, track, and optimize large part inventory in vehicle

• Respond to service, product, technical, and Customer- relations questions.

• Safely operate a company vehicle and adhere to regular maintenance requirements.

Education and Experience Required:

• Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no less than 1 year relevant working experience.

Knowledge and Skills:

• Thorough knowledge of organization and policies.

• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.

• Ability to build and maintain ongoing relationships with customers, peers and support partners.

• Ability to perform while under high-pressure situation

• Ability to independently lift up to 50 pounds without assistance

The pay range for this position is $22.00 to $26.50 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off ( )

Full time

No shift premium (United States of America)

Not Specified

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.