Salesforce Capacity Planning Analyst 

India, Karnataka, Bengaluru 

800859031

Job Category

Job Details

Key Responsibilities

• Assist in collecting and analyzing workforce supply and demand data to identify trends and potential gaps.

• Support capacity forecasting efforts by preparing reports and data visualizations.

• Contribute to the consolidation of capacity planning and hiring approval processes.

• Work with staffing teams to track and update resource availability and workforce plans.

• Engage with business operations managers, resource managers, and capacity leadership to support resource allocation and workforce planning decisions.

• Provide data-driven insights to regional teams to assist in planning assumptions and workforce distribution.

• Help facilitate meetings and discussions related to workforce planning challenges and solutions.

• Assist in the development of standardized processes to improve workforce planning and forecasting accuracy.

• Maintain key reports and dashboards that track capacity metrics and workforce trends.

• Support the execution of hiring and resourcing processes within the region.

• Identify opportunities for automation and efficiency in reporting and data tracking.

Must-Have Skills

• 3 to 6 years of relevant experience.

• Strong analytical skills with the ability to interpret data and generate insights.

• Detail-oriented with a proactive approach to problem-solving.

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Effective communication skills to collaborate with internal stakeholders.

• Proficiency in Microsoft Excel , Google Sheets and other data analysis tools.

Good-to-Have Skills

• Experience with workforce planning tools, reporting tools, and data visualization tools such as Tableau

• Familiarity with Salesforce or Certinia for resource planning.

• Understanding of workforce planning methodologies.

This role offers a strong foundation in capacity planning and workforce management, providing opportunities for career growth within our global professional services organization.

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