JPMorgan Software Engineer 

United States, New Jersey, Jersey City 

800350355

As part of the research output you’ll be comfortable documenting user journeys across multiple products/workflows, capturing friction points, identifying and tracking solutions and driving progress alongside UX designers.

Required qualifications, capabilities and skills :

• Bachelor’s in UX/HCI or related field or equivalent experience
• Experience of UX Research & Strategy
• Experience with qualitative and quantitative research as well as agile / lean methodologies to choose the best methods for planning & execution of user research projects
• Experience creating common user research outputs such as Personas, User Journeys, Analysis Frameworks, Empathy Maps and with tools such as Figma, Optimal Workshop, Dovetail, User Zoom or similar
• Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced environment
• Strategic and critical thinking capabilities
• Experience of working alongside UX designers, product owners, technology owners and business analysts
• Adept at presenting findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
• Strong communication, project planning and management skills
  Preferred qualifications, capabilities, and skills:
• Experience of working in corporate technical delivery teams a bonus
• Knowledge/understanding of DevOps concepts
• Advanced data visualization and analytics skills