Stratasys Product Support Specialist 

United Kingdom, England, Nottingham 

800212067

In this role:

You will be deeply involved in the support of the SAF Powder Bed Fusion products. Focus will be on complex and escalated issues, improvements of the product and serviceability.

What you will be doing:

• Provide feedback to design and product teams with focus on design for serviceability
• Be the contact person for closing escalations to the Product Development Organization. Provide the leadership needed to address escalations and close those cases.
• Manage the Beta phase for new products
• Define spare parts and facilitate Preventive Maintenance programs
• Report and analyze product performance, for example Installation Failure Rate, Time to Resolution etc.
• Mentoring the Regional Technical Experts especially the 1st year after the General Announcement of new products.
• Support strategic customers and monitor installations
• Implementation of Field Change Orders and other updates across the fleet.
• Coordinate with Application Engineers in order to maintain high level of support for the end customers.
• Work with the Knowledge Management team (Technical Writers) and develop material for training and certifications, Printer documentation, FCO documentation, Field Alerts, Knowledge Articles, videos etc.

Must have for this role:

• Bachelors degree in Engineering
• 4+ years’ experience in product management or technical service role with a focus on electro-mechanical equipment. Understand drawings, specifications, and related technical documentation.
• 4+ years in a customer facing position in servicing the needs of the customers.
• Ability to interact with global customers within different time zones with frequent early and/or late hour meetings.

Nice to have:

• Proficient experience in technical writing and documentation of technical trades.
• Proficient experience with presentation skills to be able to deliver technical training and presentations to engineers and sales professionals.
• Proficient experience in technical training and has conducted seminars or webinars
• Global experience dealing with product launch, customers interactions, calls and travel to customer sites.

Travel required:25%

What​ ​you​ ​will​ ​be​ ​part​ ​of:

• Company Overview -
• Our Culture and Values -
• Our Sustainability “3D Printing a Better Tomorrow”-
• Our Locations-
• Check out our Video -

You will be a part of a fascinating and flexible international environment working together with many specialists in different areas e.g. electronics, mechanical, manufacturing etc. The growing team in Nottingham, based at Nottingham Science Park opposite the University of Nottingham campus, offers the dynamics of a start-up, including fast decisions, fun and enthusiasm and close relation to management. We also offer modern flexible working conditions, regular team bonding events, and a dynamic and international working culture.

Being part of the Nottingham team of 25 colleagues, you will also become part of the global Stratasys family which can offer lots of career opportunities, being a world-wide organization with approx. 2,000 employees world-wide