Verbit Support Specialist 

United Kingdom, England, London 

165573721

Full Time

As IT Support Specialist you will....

Responsibilities

The scope of work may include but is not limited to the following:

· Manage configuration and deployment of all desktop and laptop computers.

· Provide support to users (remote and in house).

• Provide support for Microsoft Office 365 (Excel, Word, Outlook, Teams)
• Troubleshoot problems reported by users.
• Analyse and isolate issues.
• Provide tracking desktop and laptop asset inventory.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Administer servers, desktop computers, printers, smartphones, software deployment, security updates and patches.
• Must be available after hours and weekend and in case of emergency, this may require late night, weekend and overnight availability from time to time. This is rare but can happen.
• Other duties as assigned by management.

In order to be great at this job you’ll need:

• Positive Customer Service approach and attitude
• At least 1+ years working in a fast paced, rapid decision environment.
• At least 1+ years providing IT (desktop and software support) to internal employees (via phone and in person)
• High proficiency with Microsoft Office software suite (Excel, Word, Outlook, Teams)
• High proficiency with desktop and laptop operating systems
• High proficiency with hardware and software technical support
• Excellent verbal and written communication skills
• Experience documenting process and procedure for training purposes and contributing to knowledge base development.
• Experience with Helpdesk Ticketing systems (Freshservice, Zendesk)

It will be even better if you have:

• Experience utilising MDM software like ZoHo’s Desktop Central, Ninja or Kaseya
• Experience with interactive meeting technology (Teams, WebEx, GoToMeeting, Live Meeting)
• Experience collaborating with a multi-national team.

We’re a group of:

• Tech-savvy individuals who are always open to more growth and learning opportunities
• Adaptable and flexible people who thrive in a fast-paced, startup environment
• Creative minds who rethink and question how to outperform past results
• Effective communicators who can promote and represent Verbit’s tech and brand

This a full time, hybrid position.

Salary for this role is £35,000 per annum.