SAP CTE Consultant - SAP Concur 

India, Karnataka, Bengaluru 

799694565

TC / STS (Technical Consultant / Shared Technical Services)

This position will be based out of Concur’s Bangalore office and requires working hours & days (0600pm0300am IST) aligned to support North American clients that are based on the Standard/Professional Platform

• Maintain all environments throughout the lifecycle of an implementation (Configuration, Test,
Production)
• Ability to lead client training and knowledge transfer sessions
• Configure all interfaces ERP, Employee, Credit Card, EFT
• Perform general issue troubleshooting and resolution, including escalations to Development
• Communicate "best practice" recommendations based on prior experiences, and effectively
troubleshoot and solve client issues caused by unique client circumstances or software/hardware• Support client’s testing cycles – research complex customer problems, issues, and circumstances
and provide recommendation, alternatives and risk assessments to project manager
Responsible for the migration of configurations between test and production environments
• Liaison with client team members and Concur internal resources to ensure understanding and
clear communications
• Ensure completion of deliverables, manage schedules, meet milestones, and ensure
creative/technical success
• Develop and maintain technical product knowledge
• Provide contributions to Concur project methodology and document library, which includes
development of new documents/processes as well as updating existing documents/processes
• Update Customer Statistics in Knowledgebase and/or CRM systems
• Represent the Department on cross-functional teams
• Communicate consistently and regularly client issue status and progress with the Project• Be aware of, and comply with, all corporate policies

• Bachelor’s degree or equivalent technical work experience

Min 5+ years of experience

• Basic MS SQL skills, running DB query and troubleshooting
• Experience with FTP and PGP file encryption (or similar)
• Strong working knowledge of flat files, XML files, and Excel spreadsheets
• Understanding of data format conversion
• Analysis and troubleshooting skills with good communication & presentation skills
• SAP Concur Travel & Expense experience
• Experience with SAML SSO technologies, IDP and/or SP-Init
• Experience with ERP or HR systems integration, and/or implementation of cloud environments
• Basic Accounting Principles knowledge and Project management experience
• Experience working with 3 major credit card provider’s data and banking payment gateways etc.
• Understanding of business travel and travel agency data
• Demonstrated ability to learn new concepts quickly
• Strong knowledge of software & technology, specifically around web technology, financial system
integration & Excel a strong plus
• Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and
develop creative solutions
• Ability to be self-directed and work independently, prioritize workload, self-directed & work
independently
• Ability to pass a background check