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JFrog Developer Support Engineer 
United States, Georgia, Atlanta 
799481715

25.06.2024
As a Developer Support Engineer in JFrog you will...
  • Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
  • Develop scripts in Bash, Python, Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
  • Ability to work in flexible hours and on weekends while needed
To be a Developer Support Engineer in JFrog you need…
  • BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
  • Customer-facing experience, 3-5+ years.
  • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
  • Experience in Linux - Mandatory
  • Strong technical software-related debugging skills - Mandatory
  • Understanding of Java or other compiled language - Mandatory
  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
  • Experience with networking and reverse proxy (nginx/httpd) - Advantage
  • Experience in the DevOps industry - Advantage
  • Spanish speaking skills - preferred

WHAT JFROG CAN OFFER…

  • At JFrog, base salary is only one component of our compensation package.
  • This position has a base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience and location.
  • This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
  • JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!