As a Developer Support Engineer in JFrog you will...
Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Ability to work in flexible hours and on weekends while needed
To be a Developer Support Engineer in JFrog you need…
BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
Customer-facing experience, 3-5+ years.
Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
Understanding of Java or other compiled language - Mandatory
Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
Experience with networking and reverse proxy (nginx/httpd) - Advantage
Experience in the DevOps industry - Advantage
Spanish speaking skills - preferred
WHAT JFROG CAN OFFER…
At JFrog, base salary is only one component of our compensation package.
This position has a base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience and location.
This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!