JFrog Developer Support Engineer 

United States, Georgia, Atlanta 

799481715

• Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work in flexible hours and on weekends while needed

• BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
• Customer-facing experience, 3-5+ years.
• Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
• Experience in Linux - Mandatory
• Strong technical software-related debugging skills - Mandatory
• Understanding of Java or other compiled language - Mandatory
• Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
• Experience with networking and reverse proxy (nginx/httpd) - Advantage
• Experience in the DevOps industry - Advantage
• Spanish speaking skills - preferred

WHAT JFROG CAN OFFER…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• Additionally, this role may be eligible for discretionary bonuses or commission payments.