This position responds to and manages technical issues focusing on Enterprise and client product integration into existing networking infrastructures from Tier 2, retail stores, field engineers, and others. This position collaborates with all groups involved in the technical escalation process including Tier 2, Product Engineering, Executive Relations, Customer Relations, Corporate Support Engineering, Readiness, Product Marketing, Legal, and other involved parties. You’ll work under tight deadlines with minimal direction in a fast-paced dynamic environment that demands high quality, creativity, and consistency.Responsibilities Include: -Capable of being a resource to provide guidance for technical issues, and ensure rapid identification and documentation (VoC creation) of emerging issues. -Provide higher-level guidance for deployment of Apple products in Enterprise and Education products and environments. -Research, investigate, and provide timely high-quality responses to technical issues. -Create technical Knowledge Base articles and other communications. -Review of technical materials such as submitted articles, trainings, etc. -Routinely interact with primary audience (Contact Center) through meetings, feedback, and informal communications. -Help identify and respond to technical support needs within the organization. -Attend, host, and coordinate meetings. -Occasional travel could be required.