Uber City Manager - Uber Eats West 

United States, West Virginia 

79764310

About the Role

As a City Manager, you will own the Uber Eats business in the Nantes hub to keep making it grow and improve its financial efficiency. To do so you will have to make sure we always offer a best-in-class experience to all of our users (customers, restaurant & courier partners) on a daily-basis but also define a long-term strategy and deliver on it.

You won’t be alone to reach this mission! First, you will lead a local team of four people (Sales, Account Managers, Couriers Coordinator) to make it happen. You will also need to build strong relationships with the teams based in Paris to get the support you need.

What You'll Do

With your team, you will be responsible for the development of your market at 360° : marketplace, restaurants & couriers partners, local marketing actions, budget and external stakeholders management.

• Strategy : Own your market by defining business priorities, set bold timelines to reach those goals and take financial decisions
• Lead a local team : We have local teams on the ground that will help you manage your business. That's why we look forward to hiring optimistic leaders: developing these teams while shaping the organization is key to our long term success.
• Develop & Optimize Processes : Uber is a company that moves fast and does things at large scale. You will help design processes; whether it be prospecting, onboarding, account management, training, etc. to fuel growth and drive efficiency.
• Local Courier and Restaurant Partners Relations : Grow number of partners on the platform, manage partner development, monitor metrics, and ensure high-quality experiences on the Uber Eats system to provide the most reliable food delivery service.
• Data analysis : Uber wouldn't be Uber without all of our data! You will autonomously create analyses and dashboards to the team.
• Product Improvement : Actively search for new features which could improve our eaters, courier and restaurant partners' experience on Uber Eats.
• Work closely with the France Operations Team to implement new processes and products in your city portfolio - and other Territory teams to foster synergies.
• Build a local presence : The job and the team are based in Paris, but we expect the City Manager to travel at least two days a week to build a local presence in the concerned cities.

Basic Qualifications

• At least 2-3 years experience in operations management, account management, consulting, strategy work in a large business or growing startup
• Willingness to own a market and grow the Uber Eats business there
• Strong team management skills to build and coach the best team to make it shine
• Ability to take initiative and easily adapt to constantly-changing work environment
• Willingness to be proactive and in contact with our courier and restaurant partners.
• Hands-on and eagerness to implement operational schemes in your own city portfolio
• A creative mindset and enjoy putting in place initiatives to solve practical issues
• Data-driven decision making and business judgment through analytical thinking
• Fluency in French is required

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .