Ensure databases are maintained and provide relevant data/reports using internal data platform and reporting tools
- Provide Management supporting data (I&W, Shipment, Labor, Spending, Revenue analysis, etc.)
- Prepare headcount report with engineer loan labor status across region, account, product, and cost center
- Prepare engineer over-time analysis report
- Develop various analysis reports monitor changes and provide insights
Administrative support for Business Unit operations
- Organize and support Business Unit level trainings, conferences and events
- Support ad-hoc operational data requirements and develop databases specific to requirements
- Provide a support by working with management team & departments
- Support efficient operation of the practice from an administrative flow ofinformation/data/documentation
- General office administration including processing mails, ordering office supplies, supporting executives
CRM user support
- Service case management(status check, release, cancel), Labor/Parts confirmation, escalation check, deal with CRM inquiry/issue provide guideline of CRM
Qualifications- Bachelor's degree
- Fluent in English (speaking, reading, writing) Professional in MS (Excel, Word and Power Point)
- Ability to use SAP and others data platforms
- Good attitude to learn with agility for problem solving
- Preferred self-motivator, ability of communication skills and act as a team player