Capital One Senior Director Learning & Development 

United States, Virginia, Arlington 

795634837

Center 3 (19075), United States of America, McLean, Virginia Senior Director, Learning & Development

What you will bring to the role:

• Ability to break down some of the highest priority, business critical issues

• Capacity to assess where the leverage is for L&D and resolve challenges with structured approaches and frameworks

• Ability to establish and leverage operational and quality standards across the organization

• Ability to flex style with business leaders, learning and non-learning professionals, and subject matter experts in tech, product, and lines of business across outcomes (e.g., brainstorming, decision-making, briefings)

• Ability to work backwards from a workforce plan and and guide the development of curricula

• Customer centricity

• Deep business acumen to use learning as a lever to drive business results

• Data literacy, visualization, and experience measuring outcomes

• Forward lean in technology and automation

Key Responsibilities:

• Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey

• Bring proven practices from design thinking, adult learning theory, and innovation to pilot and test new approaches that can generate improved experiences and outcomes

• Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term

• Develop a multi-year and near-term strategy and roadmap for learning and development across the key functions, aligned to the needs of key partners

• Lead the change management and communications efforts to support the roll out of new resources and create sustainable, well managed programs and processes by applying discipline in simplicity and scalability

• Fuel a culture of continuous learning on the team and among our partners by keeping an active pulse on external trends and bring them back to the team

• Motivate the team to high performance while caring for well-being and balance as a role model and a tone-setter for the team

• Communicate with and influence leadership at all levels

• Prioritize learning efforts and effectively allocate resources

• Advance the mission around diversity, inclusion, and belonging through leading practices in hiring, team building, and infusing these concepts throughout the learning experiences

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 3 years of experience in instructional design or learning experience design

• At least 5 years of experience in client consulting

• At least 5 years of experience leading and implementing learning strategies

• At least 5 years of experience in people leadership

• At least 5 years of experience in project management

Preferred Qualifications:

• Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness

• Professional Human Resources Certification or Senior Professional Human Resources Certification

• 3+ years of experience working in senior level Learning & Development roles

• 10+ years of experience in client consulting / performance consulting

• 10+ years of leading cross-functional project teams to build, deliver, and measure against transformational strategies

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.