Monitor and handle requests received in the PO Collection Mailbox in a timely manner
Maintain up-to-date email recipient for PO Projection Letters
Maintain list of PO required customers at customer level and monitor progress of PO Collection
Work closely with O2C Teams (Cash Collections, O2I Teams, DID Team) to make sure timely PO Collection, correct PO reflected on invoices and minimize delays in invoice uploads to customer’s preferred invoice portal
Have regular check-ins with O2C teams for updates and process alignment
Investigate and resolve any PO vs Contract mismatch
Work with sales and SDH/GCF teams for early discussion of PO issuance for PO required customers to minimize delays
Serve as an avid ambassador for SAP4Me Consumption and Adoption
Escalate to management PO required customers who habitually delays POissuance
Attend case council calls and flag to CFOs the PO issues that need their attention and support
Follow SAP processes and use application tools available in ISP, NGBC, CRM and others
Monthly reporting to stakeholders on achievements (PO Projection Success Rate, New SAP4Me Customer Signups, etc.), current challenges and future plans
Suggest creative ideas on how to leverage new technologies (automation, generative AI, etc.)
Participate in projects and support ad hoc activities
Ensure PO management governance is followed
Experience and Skills Required:
Good understanding of the Order to Cash cycle
Experience working for a Software/ERP/Cloud company preferred (for External hires)
Detail Oriented
Analytical Skills
Effective Communicator
Critical Thinker
Collaboration Skills
Time Management and Ability to prioritize tasks
Compliance Awareness
Continuous Improvement mindset
Agility and adaptability to changes
Self-starter and can work with minimal supervision