Juniper Software Engineering Director - QA Escalation Engineering 

United States, CA, Cupertino 

795525971

Key Responsibilities:

• Team Leadership: Oversee Escalation Engineer teams with combination of developer & QA, managing both local and offshore personnel to ensure 24/7 support.
• Escalation Management: Lead the resolution of complex customer issues, including issue reproduction, code fixes, and patch releases.
• Process Improvement: Drive quality initiatives and coverage improvements based on customer feedback, enhancing product stability and performance.
• Technical Expertise: Provide live debugging and troubleshooting for Wi-Fi and network issues, ensuring timely solutions and high customer satisfaction.
• Collaboration: Work closely with broader engineering team, product management, and customer success teams to align strategies and milestones.
• AP Firmware Releases: Manage maintenance releases for various Wi-Fi APs, ensuring smooth deployment and performance enhancements.
• Innovation: Lead rapid feature development based on customer needs, fostering a culture of continuous improvement.

Qualifications/Requirements:

• Over 20 years of experience in DEV, QA and Escalation Engineering leadership within telecommunications.
• Proven ability to inspire teams, increase productivity, and enhance employee engagement.
• Strong technical background in Wi-Fi protocols, network troubleshooting, and performance testing.
• Excellent communication skills with a focus on customer satisfaction and problem-solving.

Preferred Qualifications:

• Knowledge of advanced Wi-Fi standards or cybersecurity practices is a plus.

Minimum Salary: $231,200.00

Maximum Salary:$332,350.00

The pay range for this position is expected to be between $231,200.00 and $330,350.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.