Microsoft Technical Support Engineer- Azure Monitoring 

Taiwan, Taoyuan City 

795294298

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Required
• System Administration, Configuration of Windows and Linux Operating systems
• Windows and Linux Event Logs, Syslogs
• Windows and Linux Performance analysis using built in performance counters
• Windows and Linux Patch and Security Update Management
• Network connectivity for both private and public networks
• Conceptual knowledge of Windows Active Directory, Security, and Access Control
• Automating Operating System tasks through the use of Powershell, Python, or similar scripting language

Experience in one or more of these areas desirable
• Web app development in C# or Java programming
• ASP.NET, MVC application development or support
• Understanding of Databases and how to retrieve data via query language
• Containers solutions such as Docker or Kubernetes
• Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform)

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific