Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
· Identify cases that require escalation (either technically or strategically)
· Create and maintain incident management requests to product group or engineering group
· Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
· Provide ramp activities, knowledge sharing, technical coaching and mentoring
· Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Prefered Qualifications:
· Experienced in one of coding skills, for example Python, Java, Scala or R
· Cloud: Azure
· Experience with one or more Big Data or Analytics Products and Services: Hadoop, Apache, Spark, Hive, Azure Databricks
· Cloud/Data Services: Azure Data Factory, Data Lake, Cosmos DB, SQL
· Data Engineering: ETL/ELT, Delta Lakehouse, Unity Catalog, Data Governance
· Open Source Ecosystem (Apache, etc.)
· Basic computer networking knowledge
· Basic Linux knowledge
· Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
· Effective learning skills, adaptability & teamwork
· Troubleshooting, debugging, and problem-solving skills
· Certifications:(Preferred) Azure Data Engineer Associate
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
