Uber Learning Delivery - Sr Team Lead 

United States, West Virginia 

795052680

About the Role

As a People Leader within the Learning & Development team, you will play a pivotal role in shaping the learning journey—from onboarding to upskilling—ensuring knowledge retention, skill transfer, and continuous performance improvement across technical and non-technical subjects. This role requires agility, strategic thinking, and a strong ability to lead and support a team of Learning Specialists in a fast-paced, ever-evolving environment.

If you're excited about creating meaningful learning experiences, developing others, and driving operational excellence through L&D, this is the role for you.

- - - - What the Candidate Will Do ----

1. Strategic Execution & Regional Ownership: Lead the tactical execution of learning delivery within your region by understanding business needs, setting departmental goals, and empowering your team to drive performance through clearly defined lead measures.
2. Team Leadership & Development: Manage, coach, and support a high-performing team of Learning Delivery Specialists. Foster a culture of continuous improvement, accountability, and collaboration to exceed training KPIs and ensure role readiness.
3. Program Development & Partnership: Partner closely with the L&D Design Team to build, refine, and maintain learning programs for both internal Centers of Excellence (COEs) and external BPO partners. Ensure content is aligned with business goals, learner needs, and global standards.
4. BPO Collaboration & Experience Improvement: Work alongside BPO L&D leaders to execute standardized learning programs and elevate the learner experience. Implement feedback loops and best practices to drive continuous improvement.
5. Quality Assurance & Content Optimization: Evaluate and optimize training materials by providing structured feedback and aligning content with evolving business priorities. Ensure learning content remains accurate, efficient, and impactful.
6. Data-Driven Performance & Impact Measurement: Build and manage business intelligence around training KPIs. Monitor program effectiveness, analyze learner performance trends, and report on the measurable impact of L&D efforts.
7. Compliance & Completion Tracking: Maintain accurate records of training participation and completion to support compliance, audit readiness, and performance tracking.
8. Stakeholder Engagement: Collaborate with subject matter experts (SMEs), operational leaders, and cross-functional teams to assess training needs and develop relevant, high-impact learning solutions.
9. Project Leadership: Drive or contribute to learning initiatives and special projects, such as continuous improvement or global standardization efforts, ensuring timely execution and clear results.

- - - - Basic Qualifications ----

1. 1+ years of leadership experience
2. 2+ years of Learning & Development experience including virtual and in-person facilitation

- - - - Preferred Qualifications ----

1. Leadership experience on a Learning & Development (L&D) Team
2. Experience in measuring and analysing training effectiveness
3. Experience conducting Training Needs Analysis
4. Experience performing Continuous Improvement projects
5. Strong time management and prioritization skills while handling multiple tasks.
6. Strong written and verbal communication skills
7. Customer Support experience in a high-volume environment

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$36.25 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .