Amazon Sr Applied Scientist - Alexa+ Alexa Audio 

United States, Washington, Bellevue 

794166738

Key job responsibilities
This position requires a combination of strong troubleshooting, technical, communication and leadership skills including the ability to:
- Provide visibility into problem themes, and drive accountability and action for continually enhancing publisher experience- Develop SOPs and automated tools (applications, improvements and scripts) to eliminate regressions and improve quality and efficiency- Mentor and provide guidance to peer support engineers through knowledge shares and reinforcing best practicesA day in the life
You'll start your day reviewing your assigned support queue, analyzing and prioritizing new and ongoing issues, and driving resolution on open technical issues daily.You will work closely with engineering teams to diagnose, troubleshoot and drive tickets to resolution, as well as, understand the current status of fixes in order to provide timely and accurate updates to our publishers.

- 3+ years of software development, or 3+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience dealing effectively with publishers during problem resolution and operating efficiently under pressure
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls